FAQ

Welcome to the Fine Print!

 

GREETING CARDS

How are the greeting cards produced?

Our greeting cards are printed for us here in the US, on sustainably sourced paper with vegetable based inks. The cards are blank, ready for you to write all your witty thoughts. They measure 4.25 inches by 5.5 inches, and come with a matching brown Kraft envelope. The card and envelope are enclosed in a plastic sleeve for safe keeping.

 

LIMITED EDITION PRINTS

How are the prints produced?

Our limited edition prints are reproduced in house from Lee’s original artwork. They are printed on beautiful, textured 100% cotton rag paper, with archival inks. The images have a white border around them that can be trimmed if needed, depending on the style of framing selected. Most of the images come in standard sizes.

How many prints are in an edition?

Editions of 11x14 and 11x17 prints are limited to 250. Editions of 16x20 prints are limited to 175. Each print is signed by the artist.

 

ORIGINAL PAINTINGS

How are the original paintings produced?

Lee paints each one by hand. The images often start off as an “ugly sketch”, which he then refines through several rounds of revising and tweaking. Next he does several color studies. When he does the final piece, often he sketches the image, turns it into a digital file, then prints the sketch out on fancy watercolor paper. That is when the painting begins!

Early on, he experimented with all sorts of paints - acrylics, heat set, oils, gouche, you name it. These days he works primarily in watercolor, but he likes to include all sorts of fun details in all sorts of media, such as ink, colored pencil and collage.

Once complete, each painting is finished with a clear varnish to protect the image.

 

SHIPPING

How long does it take to prepare an order?

Our goal is to ship all orders within to 3 to 5 business days of receiving the order, but usually they go out much faster than that : )

How long does shipping take?

In the US:
-Greeting cards will be shipped USPS First Class, which takes about 3-5 business days
-Limited edition prints (depending on the size of the order) will be shipped either USPS First Class, which takes about 3-5 business days, or USPS Priority Mail, which takes 1-3 business days
-Original paintings will be shipped via UPS, which takes 1-3 business days.

Outside the US:
-Greeting cards will be shipped via USPS First Class Mail International. Timing can vary widely, depending on the destination.
-Limited edition prints will be shipped via USPS First Class Mail International. Timing can vary widely, depending on the destination.
-Originals will be shipped via UPS. Timing can vary widely, depending on the destination.

If you need it quicker, shoot us an email, we will do our best to accommodate you.

How are greeting cards shipped?

Each greeting card and envelope is enclosed in a plastic sleeve, and shipped in a larger envelope via USPS.

How are prints shipped?

Each print is enclosed in a clear plastic sleeve with a backer board, and shipped flat in a sturdy, cardboard mailer. We ship the prints flat because we feel this better preserves their integrity than rolling them up and shipping them in a tube : )

How are original paintings shipped?

Very, very carefully! They are shipped in a frame, with a protective clear acrylic window to protect the painting. (The window is more for protection, than for display, as it is quite reflective. We recommend swapping out the window for museum glass or similar quality once it is received.) The corners are reinforced with cardboard corner protectors. Paintings are then enclosed in a heavy duty bubble wrap bag and carefully packed in a sturdy box. Shipping includes insurance.

If you live in Portland or Seattle, we can make arrangements to personally deliver the painting to you.

 

PAYMENT

How do you accept payment?

We accept payment through PayPal and Stripe.

For Paypal, you can either pay through your personal PayPal account, or as a guest. To pay as a guest, after you submit your order, click the “Secure Credit Card payment with PayPal" button. Scroll down and select the option to “Pay with Credit or Debit Card” - this allows you to pay WITHOUT having to sign up for a PayPal account.

For Stripe, you do do not need a separate account. Simply type in your credit card information and the secure system will do the rest.

If you are having issues with any aspect of the transaction, please let us know, we are happy to help.

 

RETURNS AND REFUNDS

We want you to love your artwork! If you are not 100% happy with the items you ordered, please contact us as soon as possible.

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